Frequently Asked Questions
1. How do I place an order?
Welcome to RYO Malaysia. Shopping is easy, convenient and secure.
Simply select the product you want to purchase and follow the steps below:
- Register or log in your account / check out as guest
- To add items to your cart, click on 'Add to Bag' with your desired quantity.
- To review your items, click on the 'Bag' icon located at the upper right corner of the page.
- If you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
- Click on ‘Checkout’ and your order summary will appear for your review.
- Fill in your Personal Details, Shipping Address, then select your preferred Shipping Method and Payment Option, then click on ‘Continue’ to proceed with the payment.
- You will receive a confirmation email shortly after you have successfully placed your order.
2. How do I track my order status?
Once your order has been confirmed, you will be sent an order confirmation summary by e-mail. This contains the following information:
- Order number
- Order date
- List of items ordered
- Total amount of the order
If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us: by e-mail email@example.com .
3. How do I track my parcel status?
When your order is processed, you will be sent an order dispatch confirmation by e-mail. The email included a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.
If you have difficulty to track your parcel, please contact us: by email firstname.lastname@example.org